Manager hour - comms during turbulent times

Generally, people have a finite capacity to “deal with things”. Organisational events and changes exhaust that finite capacity, which makes people over-evaluate any further changes to their work environment as they crave stability.

As such, after significant changes such as layoffs, reorgs, pivots, etc., it’s even more critical to over-communicate and communicate with care when doing announcements.

And the most important thing here is follow-up! No one does it 100% right all the time. It’s whether you recognise something is missing and follow up that matters much more.